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UPWalker Lite FAQ

The current price of the UPWalker Lite is £435. Price includes free shipping and handling (a £25 value) as well as several accessories, including a personal item bag, a beverage holder and a backrest support which normally cost £47 in total. That amounts to a total savings of over £70.

VAT is an additional 20%.

If you are disabled or have a long term chronic illness, you may be eligible for VAT relief. The government allows certain products to be zero-rated for VAT purposes to reduce the cost of the products which you may need because of your disability. In general, the products covered by this scheme are things that are of practical help to you because of your disability or illness.

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult HMRC via their website https://www.gov.uk/financial-help-disabled/vat-relief or the HMRC National Advice Service on 0845 010 9000.

The UPWalker Lite’s price reflects the fact that it is a truly revolutionary mobility product designed and produced to be durable with quality workmanship and benefits not found in other walkers.

The UPWalker Lite comes with a personal item bag, a beverage holder and a backrest support for sitting.

With our free standard shipping and handling you should receive your UPWalker Lite in 10 to 12 business days.

No.

MasterCard and Visa.

We do not accept checks. but we do accept debit cards

Not at the present time.

Additional information can be found at www.upwalker.co.uk

The UPWalker Lite is not currently available in stores.

Product Description

The UPWalker Lite is a revolutionary new mobility product that enables users to walk upright in a safer, more secure posture as compared to traditional walkers and rollators that cause users to hunch over. The UPWalker Lite is lightweight, easy to maneuver in tighter spaces, easy to lift and transport and well-suited for smaller, frailer users.

The UPWalker Lite improves mobility and increases independence for the elderly and mobility challenged. According to clinical research, the unique design of the UPWalker reduces pain in the wrists, back and leg joints as compared to traditional walkers, and the upright position enables the user to walk farther with less effort.

Because you are able to walk using upright posture, you are able to look straight at your friends and loved ones without being hunched over looking at the ground.

The UPWalker Lite was designed with user convenience in mind and arrives fully assembled with an easy-to-follow User Guide. Using the UPWalker Lite requires no more than a few steps to open and close and to use for walking or sitting

No, the UPWalker Lite comes fully assembled with an easy-to-follow User Guide. It can be removed from the box, adjusted to your personal desire and used immediately.

The UPWalker was designed and developed by LifeWalker Mobility Products of San Diego, California, U.S. To learn more about the company go to https://upwalker.co.uk/about.

The UPWalker ships from Scotland.

The UPWalker was developed and designed in the U.S. and is manufactured In China.

Product Features (also see optional accessories in “Accessories” section below)

Yes, the UPWalker Lite includes a fabric seat. Also comes with comfortable backrest support for sitting.

Yes, the UPWalker Lite comes standard with a personal item bag that attaches to the front of the frame. 

Standard personal item bag: 13 inches wide x 6 inches deep x 10 inches high.

The sturdy frame is made from aluminum alloy and other quality materials including composite plastic and polyurethane. Many of these materials are used in the automobile and aircraft industries.

Graphite gray.

No, not now.

Product Function

Yes, with comfortable ergonomic handles. Brakes stop rear wheels. Brakes also function as parking brake for sitting or standing from seated position.

No, they function independently and brake only one wheel each.

No.

Yes.

The UPWalker Lite has easily adjustable-height armrests for different user heights.

Yes.

4 feet 7 inches to 5 feet 10 inches.

45 inches maximum / 34 inches minimum.

Up to 21.5 stone.

27 inches.

The rear wheels are locked in place. The front wheels pivot.

Yes, on the front wheels.

UPWalker User Benefits

The UPWalker Lite enables you to walk with upright posture in a safer, more secure manner than with conventional walkers and rollators. Using the UPWalker Lite gives you greater freedom and independence. The UPWalker has been shown in a research study to reduce back, wrist and lower limb pain and enable the user to walk farther with less effort.

A research study found that users of the UPWalker felt safer and more secure than they did with a walker or rollator.

The UPWalker has been shown in a research study to unload body weight from the lower limbs and reduce back and lower limb pain as a result. The upright armrests also reduce pain in the wrists and hands that can occur with traditional walkers and rollators, especially if you have arthritis.

Yes, we have found that people with disorders that affect their gait or their balance benefit from using the UPWalker. The stable, sturdy platform of the UPWalker provides support and an added sense of security that can carry over to improved mobility. If you are working with a therapist, caregiver or physician, you may want to check with them on their opinion of the potential benefits of the UPWalker.

Yes, physical therapists often encourage use of the UPWalker when assisted mobility is needed.

Product Specifications

15.5 pounds without the accessories.

29 inches long (wheel base) x 24.8 inches wide (outside width).

18 inches.

The UPWalker Lite is 24.8 inches wide and will go through most doorways.

29 inches long x 8.5 inches wide x 40 inches high.

18 inches wide x 10 inches deep.

21.5 inches from the ground.

8 inch diameter on the front; 6 inch diameter on the rear.

PVC (not inflated).

A comfortable foam polyurethane material.

The box measures 30 inches long x 9 inches wide x 41 inches high.

The shipping weight is 1.6 stone.

Product Use and Convenience

Yes, the UPWalker Lite folds easily for storage and transport. It fits in the boot or back seat of most cars.

We have found that the UPWalker Lite fits in most cars, unless it is a very small compact car. You can measure the inside of your boot to be certain. Some people find it easier to place the UPWalker in the back seat of their four door car.

The UPWalker Lite is designed for everyday use in the home or living facility. It will go through standard sized doorways and is easy to maneuver on a variety of surfaces. The UPWalker includes numerous features that make its use indoors comfortable, convenient and safe.

The UPWalker Lite also works outdoors. The UPWalker includes a seat with backrest, personal item bag and beverage holder that will make your outdoor walking experience convenient and comfortable.

The UPWalker is ergonomically designed for user comfort. The UPWalker can be adjusted for the user’s height. Soft materials are used in the armrests and handholds.

Accessories

The current offer includes a personal item bag, a beverage holder and a backrest support.

Optional accessories will be available in the future.

Insurance Coverage/FDA

The UPWalker Lite is sold as a cash pay product. You would need to check with your insurance provider to pursue reimbursement.

Yes, your doctor can prescribe the UPWalker as medically necessary depending upon your diagnosis.

Satisfaction Guarantee and Return Policy

We offer a 30-day satisfaction guarantee. If you are not satisfied with your UPWalker Lite we will refund you the purchase price and shipping and handling charges if incurred at the time of purchase. Return authorization must be made within 30 days of receipt. The unit must be in original “like new” condition and not damaged in any way. Some restrictions apply. The customer is responsible for the cost of return shipping and handling.

Customers may return their UPWalker Lite and UPWalker accessories within the 30-day satisfaction guarantee period.The cost of shipping the returned product will be the responsibility of the customer and the product must be packaged in the original UPWalker packaging materials when received by LifeWalker. To return your UPWalker, you must contact LifeWalker in advance. To do so, please send an email to customerserviceuk@lifewalkermobility.com stating your desire to return the product and your reason for returning the product, along with stated confirmation that the product is not damaged. LifeWalker will then contact you via reply email to authorize return shipping. Or you can call LifeWalker at 0808 275 9919. Returned products must be in original “like new” condition and not damaged in any way. Net refunds will be provided following receipt and inspection of the returned product by LifeWalker.

To return your UPWalker, you must first contact LifeWalker to receive authorization to return either via email at customerserviceuk@lifewalkermobility.com or by phone at 0808 275 9919.

The cost of return shipping is the responsibility of the customer. The cost to return the UPWalker Lite will depend in part on where you live and your mode of shipping. Your shipper should be able to give you an estimate.

Once your return is received, it will be processed within 10 business days. LifeWalker will not be responsible for loss or damage of return shipments. A credit for the refund will be issued to your original method of payment within 7 business days of completion of return processing. If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement.

For support on the UPWalker Lite call 0808 275 9919.

Monday - Friday 8:00 am - 8:00 pm, Saturday 9:00 am to 5:00 pm, Closed Sunday

Warranty Information

LifeWalker Mobility Products stands firmly behind our commitment to provide premium quality products. Our standard warranties represent our confidence in the materials and workmanship of your new UPWalker Lite.

The frame of the UPWalker Lite is warrantied to be free from defects in material and workmanship, under NORMAL use, for the lifetime of the original consumer purchaser when purchased from LifeWalker Mobility Products or an authorized LifeWalker Mobility Products dealer. Accessories and non-durable components such as wheels, brakes, seat, handgrips, and armrests, which are susceptible to normal wear and tear and subject to periodic replacement, are warrantied for six (6) months.

During these warranty periods, our warranties cover all parts, labor and shipping for repairing the UPWalker. Our warranties expire on their respective anniversaries and immediately upon any sale or transfer of ownership or use of the product to another person.

Our warranties do not cover the following:

A product that was modified or repaired without prior written authorization from LifeWalker Mobility Products.

Routine brake adjustments.

Problems arising from:

o User negligence.

o Any failure to adhere to the UPWalker user and maintenance instructions.

o Any abuse or misuse of the product for purposes other than those specified in the UPWalker User Guide.

Yes, against manufacturing defects for 6 months. Does not cover wear and tear use.

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