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Terms and Conditions

Use of the Website

By accessing the website, you warrant and represent to LifeWalker Mobility Products (referred to as “website owner”) that you are legally entitled to do so and to make use of information made available via the website.


Trademarks & Copyright

The trademarks, copyrights, names, logos, and service marks (collectively “trademarks & copyrights”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademarks & copyrights without the prior written permission of the website owner. Any unauthorized use of trademarks & copyrights will be subject to legal action.


External Links

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.



The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law, or residual) regarding the website. However, if expressed on the website, the website owner may offer warrantees or guarantees on products delivered.


Disclaimer of Liability

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect, or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system.


Conflict of Terms

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.



Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.


Applicable Laws

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.


VAT Relief

If you are disabled or have a long term chronic illness, you may be eligible for VAT relief. The government allows certain products to be zero-rated for VAT purposes to reduce the cost of the products which you may need because of your disability. In general, the products covered by this scheme are things that are of practical help to you because of your disability or illness.

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult HMRC via their website or the HMRC National Advice Service on 0845 010 9000.


Which products are eligible for VAT relief?

The UPWalker Lite and its accessories are all subject to VAT relief for those eligible.


Who qualifies for VAT Relief?

You’ll only be able to have eligible goods VAT-free if you’re chronically sick or disabled and the goods are for your personal or domestic use.

You do not need to be registered disabled or eligible for any other benefit to qualify for VAT-free goods.


What counts as a long-term illness or disability?

For VAT purposes, you’re chronically sick or disabled if you have a:

• physical or mental impairment which has a long term and substantial adverse effect on your ability to carry out everyday activities

• condition that the medical profession treats as a chronic sickness (that’s a long-term health condition)


For VAT purposes, the term ‘chronically sick or disabled’ does not include a person who’s only temporarily disabled or incapacitated, for example with a broken leg or someone who’s elderly but is not chronically sick or disabled.

You do not need HMRC’s permission to declare that you’re disabled or chronically sick and our advisers cannot tell you if you’re disabled or chronically sick.

If you’re not sure if your condition means you’re chronically sick or disabled, you may wish to consult your doctor or other medical adviser


Which conditions are considered to be long-term illnesses?

You may be eligible for the VAT relief if you have one of the following conditions:


Cardiovascular Disease



Heart Disease


Kidney Disease

Motor Neuron Disease

Multiple Sclerosis

Parkinson's Disease

Physically Disabled

Other Mobility related disability or Illness.


I am registered as disabled. Does this mean I am automatically exempt from VAT?

No. There is no blanket exemption from VAT for disabled people.


What counts as personal or domestic use?

This means that the goods are made available specifically for the use of an individual disabled person.


The following are not ‘personal’ or ‘domestic’ uses and are not VAT-free:

• Products used for business purposes

• Products supplied to or for an in-patient or out-patient of a hospital or to or for a resident of a nursing or care home where the goods are for use in the care or treatment provided in the hospital or nursing or care home


Can a charity claim VAT Relief on products bought for an eligible person?

Yes, provided the product is to be used by a single eligible person rather than being put to general use.


How do I know if I qualify?

If you feel you meet the qualifying conditions above, you may seek VAT relief following your purchase by completing the necessary form that will be provided in your UPWalker Lite shipping box. That form will ask you to provide details of your condition and to make a legally binding declaration that we may be asked to provide to HM Revenue & Customs.


Can I claim the VAT back from HM Revenue & Customs?

No, there is no facility for HMRC to refund VAT to you.

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